Refund and Return Policy

Effective Date: February 1, 2025

At N-Amato Store, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below for details on how we handle returns, exchanges, and refunds.

Returns

We accept returns under the following conditions:

1. Eligibility for Returns
   • Items must be unused, unworn, and in the same condition as received.
   • Items must include original packaging and tags (if applicable).
   • Returns must be initiated within 2 days of receiving your order.
2. Non-Returnable Items
   • Gift cards.
   • Clearance or final sale items.
   • Custom or personalized products.
3. Return Process
   • To initiate a return, please contact our customer service team at support@n-amato.com with your order number and reason for return.
   • Once approved, you will receive instructions for shipping the item back to us.

Note: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, contact us at support@n-amato.com within 2 days of receiving your item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

1. Approved Refunds
   • Refunds will be processed to your original payment method within 10 business days.
   • Shipping fees are non-refundable.
2. Partial Refunds
   • In some cases, only partial refunds may be granted, such as:
     • Items not in their original condition or missing parts.
     • Returns initiated after the allowed return period.
3. Delayed or Missing Refunds
   • If you haven’t received your refund within 10 business days, first check with your bank or payment provider. If the issue persists, please contact us at support@n-amato.com.

Shipping Errors

If we ship the wrong product or size, we will correct the error at no cost to you. Please contact us immediately at support@n-amato.com with your order details.

Contact Us

If you have questions or need assistance, please contact us:

• Email: support@n-amato.com
• Phone: +2349035968685
• Business Hours: 7a.m – 5p.m

We reserve the right to update this policy at any time. Changes will be posted on this page with the updated effective date.

Thank you for choosing N-Amato Store. We value your business and strive to provide a seamless shopping experience.